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Tired of physical key handoffs, manually adding guests’ codes to your lock, or making sure you’ve shared the right code with the right guest? Connect a compatible smart lock to Airbnb so that unique codes are automatically generated and shared with your guests. Your guests' codes will become active at check-in and be removed after they check out.

Setting up your smart lock

Connect a smart lock to Airbnb
Find out how to connect a compatible smart lock to Airbnb.

Set up and manage your listing's connected smart lock
Learn how to set up your listing’s smart lock so that guests automatically receive their codes. Also explore how to add check-in instructions and give guests info on an alternative check-in method.

Add a backup entry method to your listing
Get info on how to add or change a backup entry method for your listing that can be shared with your confirmed guests in the event of unexpected lock issues that prevent them from being able to access your place during their stay.

Managing guests’ reservations and codes

What happens to existing bookings when you connect your smart lock to Airbnb
Get info on what happens to your existing bookings, including how new codes are generated and shared with guests for upcoming bookings.

How smart lock codes are shared with guests
Find out how and when codes are shared with your guests for confirmed bookings. Learn how you can add a shortcode to scheduled messages or quick reply templates to dynamically fill in your guest’s code.

Manage your guests' smart lock codes
Learn how to change a guest’s code or access after check-in, where to find guests’ codes, and how to understand and manage code statuses.

Adjust when smart lock codes are active
Learn how to edit individual reservations to allow for an early check-in or late checkout. Choose a smart lock buffer time for checkout so that guests are never locked out.

How smart lock backup codes work
Learn when and how backup codes are shared with guests, and how they’re added to and removed from your smart lock.

Managing your notifications

Turn on or off notifications for your smart lock
Choose to receive notification via text (SMS), email, and/or push. Find out what types of smart-lock related notifications you’ll receive.

Managing issues with your smart lock

Smart lock statuses and what they mean
Find out the different smart lock statuses that you may encounter, and what they mean for you and your guests.